RG
Workforce Planner · Catalog Specialist · Data Analysis
About Services Achievements Experience Credentials Setup Toolkit Contact Book a Call
Romcel Geluz
NOW ACCEPTING CLIENTS — LIMITED SLOTS

Data-Driven Operations
That Actually Work.

Workforce Planner & Real-Time Analyst  •  eCommerce Catalog Specialist

I help businesses improve operational performance through workforce planning, data analysis, reporting, process documentation, and administrative support — so they can make informed decisions, optimize resources, and focus on strategic growth.

View My Services Get In Touch
Available Immediately 7+ Years Experience 4 Marketplaces Managed
At a Glance
7+
Years Experience
4
Marketplaces
3
WFM Platforms
5
Key Achievements
Excel Advanced NICE IEX Amazon SC Power BI
7+
Years of Experience
4
Marketplaces Managed
3
WFM Platforms
5
Documented Wins
+
+
{
About Me

The Person Behind the Data

Romcel Geluz — Workforce Planner & Catalog Specialist
Romcel Geluz
Workforce Planner • Catalog Specialist

Romcel is a data-driven operations professional with 7+ years of experience across workforce management, real-time analytics, and eCommerce catalog operations. He has built reporting systems, optimized staffing schedules, and managed high-volume product catalogs across Amazon, Shopify, Walmart, and eBay — in high-stakes, fast-paced environments where accuracy is non-negotiable.

His career began in customer support, where he developed a sharp eye for data accuracy and process efficiency. He moved into real-time workforce analytics, building the dashboards and SOPs that teams depended on for intraday decisions. Most recently, he led catalog operations for a B2B eCommerce company — owning MAP compliance, inventory synchronization, and product data quality across four marketplaces simultaneously.

What sets Romcel apart is his ability to translate complex operational data into clear, actionable systems. Whether it's an inflexibility heatmap, a pricing compliance dashboard, or a structured task allocation file that eliminated cherry-picking across a whole team — he builds tools that work and people rely on them.

LocationPhilippines
AvailabilityOpen to Remote Work
Emailromcelgeluz@gmail.com
WhatsApp+63 935 465 1011
LinkedInlinkedin.com/in/romcel-geluz
7+
Years Exp
99%
SLA Rate
85
WPM
PH
Remote
+
+
}
What I Offer

Services & Expertise

Service 01

Workforce Planning & Schedule Optimization

Best for: BPOs, contact centers, and operations teams managing multi-skill scheduling

Creating and maintaining accurate workforce schedules based on forecasts, shrinkage factors, and intraday performance trends. Optimizing staff coverage to meet SLA targets, reduce overtime, and ensure the right people are in the right place at the right time.

What's Included
  • Staff schedule creation and maintenance across multiple LOBs
  • Forecast-based coverage analysis and headcount recommendations
  • Shrinkage modeling and schedule exception handling
  • Intraday adjustments and real-time schedule optimization
  • SLA forecasting and staffing gap identification
Tools Used
NICE IEXCalabrio TeleOptiMicrosoft ExcelGoogle Sheets
Request This Service
Flexible Engagement

Available for project-based, part-time, or full-time remote engagements. Rates discussed based on scope, volume, and timeline.

Get a Quote

Why this matters

Poor scheduling costs businesses in overtime, SLA breaches, and burnt-out teams. A properly optimized schedule is the foundation of operational efficiency.

Service 02

Real-Time Monitoring & KPI Reporting

Best for: Operations managers needing real-time visibility and intraday dashboard reporting

Real-time monitoring of critical KPIs — service level, AHT, occupancy, and adherence — with intraday dashboards and escalation management. I translate live data into immediate action, preventing SLA breaches before they happen.

What's Included
  • Real-time KPI monitoring (SL, AHT, occupancy, adherence)
  • Intraday and daily performance dashboards
  • Escalation handling and incident response coordination
  • Executive-level reporting and operational summaries
  • Trend analysis with corrective action recommendations
Tools Used
NICE IEXCalabrio TeleOptiMicrosoft ExcelLooker StudioPower BI
Request This Service
Flexible Engagement

Available for project-based, part-time, or full-time remote engagements. Rates discussed based on scope, volume, and timeline.

Get a Quote

Real impact delivered

Developed complete RTA reporting infrastructure from scratch, including inflexibility dashboards and heatmaps that improved staffing decisions across multiple lines of business.

Service 03

eCommerce Catalog Management

Best for: eCommerce brands and agencies managing product data across multiple marketplaces

Managing and optimizing high-volume product listings across Amazon, Shopify, Walmart, and eBay. Ensuring pricing compliance, inventory accuracy, and listing quality at scale — using structured data workflows to eliminate inconsistencies.

What's Included
  • Product listing creation, optimization, and maintenance
  • Pricing updates with MAP compliance enforcement
  • Inventory synchronization via supplier feeds
  • Bulk data management using structured spreadsheets
  • Regular listing audits (titles, descriptions, specs, images)
  • Cross-platform data consistency and quality control
Tools Used
Amazon Seller CentralShopifyWalmart Seller CentereBay Seller HubFlxpointExcel
Request This Service
Flexible Engagement

Available for project-based, part-time, or full-time remote engagements. Rates discussed based on scope, volume, and timeline.

Get a Quote

Multi-platform ownership

Managed end-to-end catalog operations across 4 major marketplaces simultaneously, reducing pricing errors and brand complaints through consistent MAP compliance controls.

Service 04

Data Analysis & Dashboard Creation

Best for: Leaders who need decision-ready reporting without a full data team

Building Excel-based dashboards, KPI trackers, and reporting systems that turn raw operational data into clear, decision-ready insights. From pivot tables to Power BI visualizations — tools that leadership actually uses.

What's Included
  • Custom dashboards and KPI tracker design
  • Pivot table reports with drill-down capabilities
  • Power BI and Looker Studio visualizations
  • Executive-level reporting and summary decks
  • Data consolidation from multiple sources
Tools Used
Microsoft Excel (Advanced)Google SheetsPower BILooker Studio
Request This Service
Flexible Engagement

Available for project-based, part-time, or full-time remote engagements. Rates discussed based on scope, volume, and timeline.

Get a Quote

Built for real decisions

Pioneered back-end monitoring dashboards from scratch that increased real-time visibility and accelerated operational decision-making across the organization.

Service 05

Data Validation & Quality Assurance

Best for: Companies with data accuracy issues across CRM, catalog, or workforce systems

Auditing, validating, and cleaning large datasets across operational and catalog systems. Ensuring data integrity, accuracy, and consistency across every source — because reliable reporting starts with reliable data at the foundation.

What's Included
  • Data audits across multiple systems and reporting sources
  • Error detection, discrepancy identification, and resolution
  • Bulk data cleanup and standardization
  • Cross-platform data reconciliation reports
  • Quality control checklists and validation processes
Tools Used
Microsoft ExcelGoogle SheetsCSV / Flat File ProcessingBulk Upload ToolsSalesforce
Request This Service
Flexible Engagement

Available for project-based, part-time, or full-time remote engagements. Rates discussed based on scope, volume, and timeline.

Get a Quote

Precision at scale

Conducted ongoing data validation across workforce and catalog systems, ensuring reporting accuracy that leadership depended on for critical staffing and pricing decisions.

Service 06

SOP & Process Documentation

Best for: Growing teams that need standardized workflows before scaling operations

Developing standard operating procedures and workflow documentation that standardize processes, reduce errors, and allow teams to operate consistently — with or without supervision. Scalable systems that outlast the person who built them.

What's Included
  • SOP writing for operational and reporting workflows
  • Process mapping and workflow documentation
  • Process improvement recommendations
  • Training documentation and onboarding materials
  • Knowledge base creation for teams
Tools Used
Microsoft ExcelGoogle DocsGoogle Sheets
Request This Service
Flexible Engagement

Available for project-based, part-time, or full-time remote engagements. Rates discussed based on scope, volume, and timeline.

Get a Quote

Systems that outlast roles

Documented reporting SOPs across two major operational functions — creating standardized processes that kept teams consistent through personnel changes and workflow transitions.

Service 07

Executive & Operations Support

Best for: Founders and executives who need reliable back-end operational support

High-level administrative and operational support — task management, cross-functional coordination, CRM maintenance, and executive-level reporting. The behind-the-scenes infrastructure that keeps operations running smoothly.

What's Included
  • Task prioritization and schedule management
  • Cross-team coordination and stakeholder communication
  • CRM data maintenance and accuracy (Salesforce, Zendesk)
  • Operational reporting and executive summaries
  • Ad-hoc research and administrative support
Tools Used
SalesforceZendeskGoogle SheetsMicrosoft Excel
Request This Service
Flexible Engagement

Available for project-based, part-time, or full-time remote engagements. Rates discussed based on scope, volume, and timeline.

Get a Quote

Operational backbone

Coordinated cross-functionally across Operations, HR, and Team Leads to resolve scheduling conflicts, maintain CRM accuracy, and support executive decision-making in high-pressure environments.

Track Record

Key Achievements

2019
Resolved Team Cherry-Picking

Introduced a structured task allocation file in Google Sheets that eliminated cherry-picking. Improved workload distribution and ensured fair, consistent task handling across the entire team.

2020
Pioneered Back-End Monitoring

Built reporting and dashboards for back-end task monitoring from the ground up. Increased real-time and intraday visibility, leading to faster and more accurate operational decisions organization-wide.

2022
Timestamp Activity Tracking

Implemented timestamp-based activity logs for email-handled tasks. Improved visibility into agent productivity and accountability across back-end operations.

2024
Inflexibility Dashboard & Heatmap

Developed a workforce inflexibility dashboard and heatmap to assess capability across multiple LOBs. Enabled data-driven staffing decisions based on skill distribution and coverage gaps.

2025
Full MAP Compliance Ownership

Took complete ownership of MAP compliance across all product listings. Reduced manufacturer and brand complaints through consistent pricing controls and rigorous validation processes.

Verified Results

Credentials & Assessments

Cognitive
IQ Assessment
133 IQ
99th Percentile · BRGHT IQ Test · Sep 2025
View Proof
Language
English Proficiency
C2 Level
Native-like · Transparent Language · CEFR Certified
View Proof
Productivity
Typing Speed
85 WPM
99% Accuracy · MonkeyType · Verified Feb 2025
View Proof
Personality
Commander — ENTJ-A
83% Judging
77% Intuitive · 76% Thinking · 75% Assertive · 16Personalities
View Proof
EQ
Emotional Intelligence
66 / 75
High EQ · "People approach you for advice" · EI Assessment
View Proof
Empathy
Empathy Score
65 / 80
High Empathy · Above Average · EQ-i Assessment
View Proof
+
+
{
Work Infrastructure

Tech Setup

Primary Desktop
AMD Ryzen 7 5700G
  • 3.80 GHz · 8-Core · Radeon Graphics
  • 16 GB RAM · 3200 MHz DDR4
  • 477 GB SSD · TEAM T253512GB
  • MSI A520M-A PRO · Windows 10
View Proof
Backup Laptop
AMD Ryzen 5 7520U
  • 2.80 GHz · HP Laptop 15-fc0xxx
  • 16 GB RAM · 5500 MT/s
  • 477 GB Storage
  • Windows 11 Home · 25H2
View Proof
Internet Connection
PLDT Home Fiber
  • 515 Mbps Download
  • 840 Mbps Upload
  • 4ms Ping · Fiber Connection
  • 99% QoS · BCS Verified
View Proof
Power Station
BLUETTI Elite 10
  • Capacity · 128Wh
  • AC Outlets · 200W In Total, 220V
  • Durable LiFePO₄ Battery
View Proof
Live Diagnostic Tool
Free Assessment

Workforce Ops Health Check

Answer 5 questions. See exactly how many hours and dollars your operations are losing every week — and what to fix first.

Question 1 of 5 20%
01
How many hours per week does your team lose to manual scheduling, data errors, or unstructured admin work?
10 hrs/week
2 hrs (minor) 20 hrs 40 hrs (full position)
02
Which of these are currently costing you the most? (Select all that apply)
03
How many platforms or systems are you currently managing?
04
How large is the team or operation you need support with?
05
How urgently does this need to be fixed?

Your Operations Diagnostic

You're losing — hrs/week

Here's what that's actually costing you — and what to fix first.

—
Hours Lost / Week
—
Monthly Operational Drag
—
Annual Cost of Inaction
—
Priority Fix Area
Let's reclaim those hours.

Book a free 15-minute call. We'll map exactly how to fix this — no pitch, just a plan.

+
[
]
Work History

Professional Experience

Aug 2025 – Feb 2026
Catalog Specialist
eCommerce Operations (B2B) — Remote, Philippines
  • Managed high-volume product listings across Amazon, Shopify, Walmart, and eBay marketplaces
  • Conducted data validation and QA on large product catalogs, identifying and resolving data inconsistencies
  • Built and maintained dashboards and KPI trackers for listing accuracy, pricing compliance, and inventory status
  • Executed pricing updates using supplier data files while enforcing MAP policy compliance
Mar 2024 – Aug 2025
Workforce Scheduler
BPO / Contact Center Operations — Remote, Philippines
  • Created and maintained reports, dashboards, and tracking tools supporting workforce planning and executive reporting
  • Performed schedule optimization based on forecasts, shrinkage, and intraday performance trends
  • Managed real-time monitoring and escalation handling to prevent SLA breaches
  • Documented SOPs and workflow processes to standardize reporting and improve consistency
May 2021 – Mar 2024
Workforce Real-Time Analyst (RTA)
BPO / Contact Center Operations — Remote, Philippines
  • Developed and distributed intraday and daily performance reports and dashboards for leadership decision-making
  • Conducted real-time monitoring of KPIs: service level, AHT, occupancy, and adherence
  • Performed data validation and quality checks across multiple reporting sources
  • Analyzed intraday trends and implemented corrective actions to optimize staffing efficiency
Feb 2019 – May 2021
Customer Support Representative
Customer Operations — Philippines
  • Maintained accurate CRM records and ensured data consistency across Salesforce and Zendesk
  • Supported data validation and documentation processes to improve data reliability
  • Introduced structured task allocation system that resolved cherry-picking across back-end operations
Tools & Platforms

My Toolkit

Microsoft ExcelGoogle SheetsPower BILooker StudioNICE IEXCalabrio TeleOptiSalesforceZendeskAmazon Seller CentralShopifyMicrosoft ExcelGoogle SheetsPower BILooker StudioNICE IEXCalabrio TeleOptiSalesforceZendeskAmazon Seller CentralShopify
Walmart Seller CentereBay Seller HubFlxpointAWSCSV ProcessingBulk Upload ToolsData ValidationNICE IEXMicrosoft ExcelGoogle SheetsWalmart Seller CentereBay Seller HubFlxpointAWSCSV ProcessingBulk Upload ToolsData ValidationNICE IEXMicrosoft ExcelGoogle Sheets
Data Analysis & Reporting
Microsoft Excel (Advanced)Google SheetsPower BILooker Studio
Workforce Management
NICE IEXCalabrio TeleOpti
CRM & Customer Data
SalesforceZendesk
eCommerce Platforms
Amazon Seller CentralShopifyWalmart Seller CentereBay Seller HubFlxpoint
Data Management
CSV / Flat File ProcessingBulk Upload ToolsData Validation & Cleanup
Cloud & Platforms
Amazon Web Services (AWS)Google Workspace
+
+
}
Get In Touch

Let's Work Together

This is a 15-minute conversation about what's actually happening in your operations. I'm not here to pitch — I'm here to understand your data, your workflows, and exactly where things are breaking down. You walk away with a clear picture of what needs to change — whether we work together or not.

1
Pick a Time

Choose a slot that works for your schedule. If a team lead or decision-maker is involved in the change you need, bring them. The best outcomes start with everyone who matters in the room from the beginning.

2
Brief the Situation

Come in with one specific problem — a schedule that keeps slipping, a dashboard that's wrong, a catalog out of sync, a reporting gap that's costing decisions. One real issue. Not a wish list. We go deep on that one thing.

3
Leave With Clarity

You leave with a concrete action plan — not a proposal deck. What to fix, how to approach it, and what you can implement immediately. Actionable, regardless of what we decide next.

📊 Your Assessment Summary

Share these results during your call so Romcel can prepare a targeted plan.

Your Ops Assessment results have been included in this message.

Not ready for a call — that's completely fine. Send me the honest version of what's happening: what keeps breaking, what reports are wrong, what's taking too long, what you wish someone else would just handle. I read every message personally and respond within 24 hours with something actually useful.

Message Sent!
Thanks for reaching out. Romcel will get back to you within 24 hours.
— Message received ✓